Our Commitment to Player Safety

br88 treats responsible gaming as a core part of how we run the platform, not an afterthought. Every account on br88.mobi can access a full set of spending and time controls at no cost, and our 24/7 live chat support team is trained to assist players who feel their gambling is becoming a problem.

Gambling at br88 should always be a form of entertainment. If it starts to feel like a financial strategy or an escape from daily stress, that is a signal worth taking seriously. The tools below are built directly into your account dashboard and take effect immediately.

Age Verification at br88

Malaysian law and br88 policy both require players to be at least 18 years old. Age verification happens at two stages:

• At registration — you must confirm you are 18 or above when creating your account.
• Before your first withdrawal — you must submit one of the following documents: National ID Card (NID), Passport, or Driving Licence.

Our KYC team reviews submitted documents within 12 hours on business days. Accounts that cannot be verified will have withdrawals held until verification is complete. We do not make exceptions to the age requirement under any circumstances.

Self-Management Tools

br88 provides the following account-level controls. All changes requested through live chat or the account settings panel are confirmed within one business day. Increases to limits require a 7-day cooling-off period; reductions apply immediately.

To activate any of these tools, go to Account > Responsible Gaming in your dashboard, or contact our 24/7 live chat. There is no charge to use any of these features.

Recognising Problem Gambling

Problem gambling can develop gradually. The following signs are worth monitoring in yourself or someone you know who plays at br88:

• Spending more than you planned on a regular basis, or chasing losses to recover previous deposits.
• Gambling with money set aside for rent, food, bills or other necessities.
• Feeling restless or irritable when you are not playing, or when you try to cut back.
• Hiding your gambling activity from family members or close friends.
• Borrowing money specifically to fund gambling sessions.
• Gambling as a way to manage stress, anxiety or low mood rather than for entertainment.
• Spending significantly more time playing than you originally intended, missing sleep or other commitments.

How to Self-Exclude on br88

Self-exclusion is a binding request that closes your br88 account for a fixed period. Here is the process:

1. 1

   Contact Live Chat

   Open 24/7 live chat and tell the agent you wish to self-exclude. State the duration: 6 months, 1 year, 5 years or permanently.

2. 2

   Confirm Your Identity

   The agent will verify your account using your registered name and NID/Passport number. No new documents are needed if KYC is already complete.

3. 3

   Account Closed Within 24 Hours

   Your account will be suspended within 24 hours of the confirmed request. Any remaining balance that is withdrawable will be processed to your verified payment method.

4. 4

   Reinstatement After Cooling Period

   After the minimum period has passed, you may apply to reopen your account. For a 6-month exclusion, a 7-day reinstatement review applies. Permanent exclusions are not reversible.

During a self-exclusion period, br88 will not send you any promotional emails or bonus offers. If you receive any such communication in error, contact live chat immediately.

Keeping Minors Safe

br88 does not permit anyone under 18 to register or play. If you share a device or household with minors, we recommend using parental control software to restrict access to gambling sites. Freely available tools include:

• Qustodio — available for Android and iOS, allows site blocking by category.
• Google Family Link — restricts app downloads and site access on Android devices linked to a child's account.
• Built-in screen time controls on Android 10 and above, which can block specific URLs.

If you suspect a minor has used your br88 account, contact our live chat immediately. We will freeze the account and investigate. Any deposits made by a minor will be refunded following verification.

Support Services Available in Malaysia

If you or someone you know needs help managing gambling behaviour, the following organisations provide free and confidential support in Malaysia:

br88 live chat is also available 24/7 to direct you to the appropriate tool or service. We will never judge you for reaching out.

Common Questions About br88 Responsible Gaming

1. Can I lower my deposit limit and have it take effect right away?

Yes. Any reduction to your deposit limit applies immediately once confirmed by our support team or through the account dashboard. Only increases require a 7-day waiting period to prevent impulsive changes.

2. Will br88 refund my balance if I self-exclude?

Yes. If you have a verified, withdrawable balance at the time of self-exclusion, we will process it to your registered payment method. The minimum withdrawal amount is RM40. Balances below this threshold will be held and paid out when the account is lawfully reopened, if applicable.

3. What happens to my active bonus during a Cool-Off period?

Active bonuses and their associated wagering progress are paused for the duration of the Cool-Off. They resume when the period ends and your account is restored. Bonuses do not expire solely because of a Cool-Off, but their original expiry date still applies.

4. Can a third party request self-exclusion on behalf of a family member?

We handle self-exclusion requests directly with the account holder only, to protect player privacy. If you are concerned about a family member, we encourage you to speak with Talian Kasih (15999) or MMHA, who can advise on how to approach the situation.

5. How do I know br88 is actually enforcing responsible gaming measures?

All account-level controls are linked directly to your br88 account and enforced by our system automatically. Deposit limits block transactions at the payment gateway level, not just as a soft warning. Self-exclusion triggers a full account suspension and removes you from all marketing lists within 24 hours of confirmation.