br88 Privacy Policy

This Privacy Policy sets out how br88 (br88.mobi) collects, stores, uses and shares personal information belonging to players who access our platform. By registering an account or using any br88 service, you agree to the practices described here. Please read this document carefully before you proceed.

1. Who Operates br88

br88 is an online casino and sports betting platform serving players based in Malaysia. The platform operates at https://br88.mobi and is the data controller responsible for personal information collected through the website, mobile app, and 24/7 Live Chat support service. Any questions about this policy can be directed through our Live Chat.

2. Data We Collect From You

We only collect information that is necessary for us to provide, verify and improve our services. The table below summarises the main categories:

We do not collect sensitive personal data such as racial origin, religious beliefs or health data unless you voluntarily disclose this in a support conversation. Any such disclosure is treated as strictly confidential and is not stored beyond the resolution of your query.

3. How br88 Uses Your Information

br88 processes your personal data for the following purposes:

• Account management — creating, maintaining and securing your br88 account.
• Identity verification (KYC) — confirming your identity before processing your first withdrawal, as required for responsible operation.
• Payment processing — facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer, and processing withdrawals within the stated timeframes.
• Bonus administration — calculating and crediting welcome bonuses, reload bonuses, cashback and referral rewards accurately.
• Customer support — handling queries you raise through our 24/7 Live Chat.
• Fraud prevention and security — detecting suspicious activity, protecting your account and complying with anti-money laundering obligations.
• Service improvement — analysing aggregated, anonymised usage data to improve game selection, platform speed and user experience.
• Legal compliance — meeting regulatory obligations and responding to lawful requests from authorities.

We do not sell your personal data to third-party marketing companies. We do not share your data with other gambling operators.

4. Legal Basis for Processing

br88 processes your data under the following legal grounds:

• Performance of a contract — to fulfil our obligations to you as a registered player (account operation, payments, bonus delivery).
• Legal obligation — to comply with KYC, anti-money laundering and responsible gambling requirements.
• Legitimate interests — fraud prevention, platform security and service analytics, provided these do not override your rights.
• Consent — where you have explicitly opted in to receive promotional communications. You may withdraw consent at any time via Live Chat.

5. When We Share Your Data

br88 may share your personal information only in the following circumstances:

5.1 Service Providers

We engage third-party vendors to help deliver our platform — including payment processors (DuitNow, FPX, Touch 'n Go), game providers (JDB, Playtech, Spribe, Sexy Gaming, Ezugi, CQ9) and cloud infrastructure partners. These vendors operate under strict data processing agreements and may only use your data to perform services on our behalf.

5.2 Regulatory and Legal Authorities

We will disclose personal data to regulators, law enforcement or courts when required by law, to prevent fraud, or to enforce our Terms & Conditions.

5.3 Business Transfers

If br88 undergoes a corporate restructuring or acquisition, your data may be transferred to the new entity. You will be notified of any such change through a notice on the platform at least 30 days in advance.

6. How Long We Keep Your Data

We retain personal data for as long as your account is active, plus an additional period required for legal and compliance obligations:

• Account data — kept for the duration of your account, plus 5 years after closure.
• Transaction records — kept for 7 years to satisfy financial record-keeping requirements.
• KYC documents — kept for 5 years from the date of verification or account closure, whichever is later.
• Live chat transcripts — kept for 2 years, then deleted or anonymised.
• Device and session logs — kept for 12 months for security analysis.

Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised.

7. Your Rights as a Player

Under applicable data protection law, you have the right to:

• Access — request a copy of the personal data br88 holds about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request deletion of your data where there is no lawful reason to retain it (subject to legal obligations).
• Restriction — ask us to limit processing while a dispute is under review.
• Portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests, including direct marketing.
• Withdraw consent — opt out of marketing communications at any time.

To exercise any of these rights, contact us through 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action your request.

8. Cookies and Tracking

br88 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. The main cookie types are:

• Strictly necessary — session management, security tokens, login state. These cannot be disabled.
• Functional — language and display preferences. Disabled without impact on core functionality.
• Analytics — anonymised page-view and feature-usage data to improve br88's platform. You may opt out via your browser settings.

Third-party advertising cookies are not placed on br88.mobi. Browser-level cookie controls (such as Chrome's or Firefox's privacy settings) are respected. Clearing cookies will log you out of your session.

9. Protecting Minors

br88 is an adults-only platform. No person under the age of 18 may register or place bets. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been registered by a minor, the account will be suspended immediately and all funds held pending further review. Parents or guardians who suspect a minor has accessed the platform should contact us immediately via Live Chat so we can investigate promptly.

10. Security Measures on br88

br88 applies industry-standard technical and organisational measures to guard your personal data, including:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• Encrypted storage of financial and identity records at rest.
• Role-based access controls — only authorised staff can view sensitive account data.
• Regular security audits and penetration testing of the platform.
• Two-factor authentication available for your account login.
• Automated fraud-detection systems monitoring transactions in real time.

No system is entirely infallible. If you believe your br88 account has been compromised, contact our 24/7 Live Chat immediately. We will act within one business hour to investigate and secure the account.

11. Changes to This Policy

br88 may update this Privacy Policy from time to time to reflect changes in law, our business practices, or player feedback. When we make material changes, we will display a notice on the platform at least 14 days before the new version takes effect. The "Last updated" date at the top of this page will always show when the most recent revision was published. Continued use of br88 after the effective date constitutes your acceptance of the updated policy.

12. Get in Touch With Us

If you have questions about this Privacy Policy, want to exercise a data subject right, or need to report a concern, please use 24/7 Live Chat available on br88.mobi. Our support team is available around the clock and will route your data-related queries to the appropriate team. We do not accept data requests by post or any external channel at this time.